Legal

Privacy Policy

Effective November 3, 2026

NOVA E-Loading Business respects your privacy. This policy explains what personal data we collect, why we collect it, how we protect it and the rights you have under the Data Privacy Act of 2012 (Republic Act No. 10173), its Implementing Rules and Regulations, and issuances of the National Privacy Commission (NPC).

1. Information we collect

  • Account details: full name, username, email address, mobile number, referral code and the activation code used to register.
  • Security data: your password and payout PIN, which are stored only as one-way hashes, plus login attempts and session records.
  • Payout details: e-wallet provider, recipient name and account number for GCash, Maya or GoTyme.
  • Identity verification (KYC): identification documents and details you submit when verification is required for a payout.
  • Transaction data: load purchases, bills payment requests, top-up receipts, voucher redemptions, wallet credits and debits, and withdrawals.
  • Activity data: task answers, timings and violation flags, and your referral network.
  • Technical data: IP address, browser user agent and timestamps, collected automatically when you use the platform.

2. How we use your information

  • To create and manage your account and verify your activation code.
  • To provide e-loading, bills payment, tasks, referral credits, vouchers and withdrawals.
  • To verify top-up receipts and your identity before releasing payouts.
  • To detect and prevent fraud, multiple accounts, bot activity and other abuse.
  • To send account, security and transaction notices.
  • To keep accurate financial records and comply with legal obligations.

3. Legal basis for processing

We process your personal data because it is necessary to provide the Services you signed up for (contract), to comply with legal obligations, and for our legitimate interests in keeping the platform secure and preventing fraud. Where the law requires it, we will ask for your consent.

4. Sharing and disclosure

We do not sell your personal data. We share it only as needed with:

  • Telecommunication networks, billers and e-wallet providers that complete your loads, bills payments and payouts.
  • Service providers that host and secure the platform, including Cloudflare for bot protection (Turnstile).
  • Your upline sponsor, who may see limited details — your username, full name and registration date — within the referral network.
  • Government authorities, courts or regulators when required by law or valid legal process.

Service providers may only process your data on our instructions and must protect it under appropriate agreements.

5. How we protect your data

We use organizational, physical and technical safeguards, including encrypted connections (HTTPS), hashed passwords and PINs, single-session sign-in, rate limiting, role-based admin access and audit logs. No system is completely secure, so please keep your credentials private and report any suspicious activity.

6. Data retention

We keep your personal data for as long as your account is active and afterwards only as long as needed to resolve disputes, prevent fraud and meet legal, tax and accounting requirements. Data that is no longer needed is securely deleted or anonymized.

7. Your rights

As a data subject, you have the right to:

  • Be informed about how your personal data is processed.
  • Access your personal data and request a copy.
  • Correct inaccurate or outdated information.
  • Object to processing, or request erasure or blocking, subject to legal retention requirements.
  • Data portability, where applicable.
  • File a complaint with the National Privacy Commission.

To exercise these rights, email [email protected]. We may need to verify your identity first.

8. Cookies

We use a small number of essential cookies to keep you signed in and protect forms. See our Cookie Policy for details.

9. Children

The Services are not intended for anyone under 18. We do not knowingly collect personal data from minors and will delete it if we learn we have.

10. Personal data breaches

If a personal data breach affects you, we will notify you and the National Privacy Commission as required by law and take steps to contain and remedy it.

11. Changes to this policy

We may update this policy and will post the new version here with a new effective date. Material changes will also be announced on the platform.

12. Data Protection Officer

For privacy questions or requests, contact our Data Protection Officer at [email protected].

Questions about this policy? Email [email protected].