Legal
Privacy Policy
Effective November 3, 2026
NOVA E-Loading Business respects your privacy. This policy explains what personal data we collect, why we collect it, how we protect it and the rights you have under the Data Privacy Act of 2012 (Republic Act No. 10173), its Implementing Rules and Regulations, and issuances of the National Privacy Commission (NPC).
1. Information we collect
- Account details: full name, username, email address, mobile number, referral code and the activation code used to register.
- Security data: your password and payout PIN, which are stored only as one-way hashes, plus login attempts and session records.
- Payout details: e-wallet provider, recipient name and account number for GCash, Maya or GoTyme.
- Identity verification (KYC): identification documents and details you submit when verification is required for a payout.
- Transaction data: load purchases, bills payment requests, top-up receipts, voucher redemptions, wallet credits and debits, and withdrawals.
- Activity data: task answers, timings and violation flags, and your referral network.
- Technical data: IP address, browser user agent and timestamps, collected automatically when you use the platform.
2. How we use your information
- To create and manage your account and verify your activation code.
- To provide e-loading, bills payment, tasks, referral credits, vouchers and withdrawals.
- To verify top-up receipts and your identity before releasing payouts.
- To detect and prevent fraud, multiple accounts, bot activity and other abuse.
- To send account, security and transaction notices.
- To keep accurate financial records and comply with legal obligations.
3. Legal basis for processing
We process your personal data because it is necessary to provide the Services you signed up for (contract), to comply with legal obligations, and for our legitimate interests in keeping the platform secure and preventing fraud. Where the law requires it, we will ask for your consent.
5. How we protect your data
We use organizational, physical and technical safeguards, including encrypted connections (HTTPS), hashed passwords and PINs, single-session sign-in, rate limiting, role-based admin access and audit logs. No system is completely secure, so please keep your credentials private and report any suspicious activity.
6. Data retention
We keep your personal data for as long as your account is active and afterwards only as long as needed to resolve disputes, prevent fraud and meet legal, tax and accounting requirements. Data that is no longer needed is securely deleted or anonymized.
7. Your rights
As a data subject, you have the right to:
- Be informed about how your personal data is processed.
- Access your personal data and request a copy.
- Correct inaccurate or outdated information.
- Object to processing, or request erasure or blocking, subject to legal retention requirements.
- Data portability, where applicable.
- File a complaint with the National Privacy Commission.
To exercise these rights, email [email protected]. We may need to verify your identity first.
9. Children
The Services are not intended for anyone under 18. We do not knowingly collect personal data from minors and will delete it if we learn we have.
10. Personal data breaches
If a personal data breach affects you, we will notify you and the National Privacy Commission as required by law and take steps to contain and remedy it.
11. Changes to this policy
We may update this policy and will post the new version here with a new effective date. Material changes will also be announced on the platform.
12. Data Protection Officer
For privacy questions or requests, contact our Data Protection Officer at [email protected].
Questions about this policy? Email [email protected].
